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Conditions of Use

Please read the terms and conditions carefully before using the website.

  1. By using the letterboxes.ie website, you agree to the below terms of use. If you do not agree to these terms, please do not use this site. We reserve the right to modify, alter, or update our terms of use, product prices and product information at any time, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. Your placement of an order indicates that you accept these terms and conditions.
  2. Please use the telephone numbers or contact email on the Contact page for any issues related to service, support or complaints.
  3. We attempt to reply to all enquiries, service issues, support issues or complaints within 24 hours. We will at all times endeavour to keep you updated with an estimated timeframe for resolving the dispute and keep you informed about progress.
  4. We do not sell products for purchase to minors. Children under the age of 18 may use the site only with permission of a parent or guardian.

  5. For payment by credit card, we only accept Visa and Mastercard. Bank transfers will be accepted only for orders exceeding 1000 euros, except in cases involving government bodies or charities.

  6. Credit terms may be applied for and may be granted at our discretion.

  7. For credit applications we may consult with a credit agency, which may keep a record of that search and may share that information with other companies. We may also make enquiries about the Principal Directors. In addition, we may also use other publicly available information about your company to make a decision on granting/refusing credit terms.
  8. If credit is granted, credit terms will be strictly net on receipt of invoice.
  9. If credit terms are not granted, all orders will require payment in advance or upon delivery.
  10. If the customer fails to pay invoices within the credit period granted, we reserve the right to hold shipment of any further orders until payment has been received. We may turn over excessively overdue invoices to a debt collection agency and/or initiate legal action where required.
  11. In general, the majority of items will be delivered within 5-10 working days. However, certain products may take longer.
  12. If you require delivery within a specific timeframe or for a particular day, please call us and we will do our best to arrange this for you.
  13. The majority of items on letterboxes.ie are under 65 and so will be dispatched by our standard courier service and delivered to your door. Single items over 65 will be dispatched via our Delivery Team.
  14. Delivery fee is €5.9 for orders below €100 including VAT. for all orders equal to or above €100 + VAT delivery if free.
  15. Delivery is generally on working days (Mon-Fri) only. You are advised to ensure that someone will be available to accept the delivery on the day it is due. Our courier or Delivery Team will typically contact you when they are en route.
  16. Delivery times given on this site are estimates only. On rare occasions, unforeseen circumstances can occur which may delay delivery beyond our estimate. We will not be liable for any loss of income, losses, costs, damage, charges or expenses incurred or caused by late delivery.
  17. We deliver only to the Irish mainland (32 counties including Northern Ireland). We do not deliver to the islands or any other areas we deem unreasonably inaccessible.
  18. Please note that because of the intricacies of the manufacturing process and difficulties involved in accurately reproducing colours in photographs, the colours and styles of some products may vary or seem different from those shown in our product images.
  19. Please contact us before returning an item to us. Any goods returned are to be returned to (our named agent) at the buyer’s expense.
  20. For end users (non-business customers), goods must be returned in a saleable condition, with the original packaging (or other suitable packaging) and with all manuals and accessories. 
  21. For business customers, items may only be returned if defective or if they are significantly not as described.
  22. A 20% admin fee will be charged on all returns/exchanges & refunds.
  23. Please allow up to 30 days for refunds to be processed and credited to you.
  24. Manufacturer’s warranties may differ depending on the product. Please consult your product documentation. Warranty information as given in a product’s documentation supersedes warranty information as given on this website.
  25. All stock is subject to availability. If stock is not supplied, we will refund you for any part of the goods already paid for.
  26. If we are out of stock of a particular item, we will attempt to contact you within twenty-four (24) hours, provided we have correct contact details on your order.
  27. Orders can be considered accepted when you receive confirmation of order acceptance by email, phone, or fax. If for unforeseen reasons we cannot ship the items ordered, we reserve the right to cancel the order.
  28. We reserve the right at any time prior to our acceptance of an order to refuse it or any part of it, or to demand further or better information to enable us to evaluate and/or complete the order. Without prejudice to the relevant law, we do not accept liability for any failure to ship products where this results from our inability to do so, or our choice on reasonable grounds not to do so, provided that all reasonable steps are taken to notify you within 48 hours of placing the order. If this occurs, we will not process any payment. Any payment already made will be refunded in full.
  29. VAT is payable on all orders, including all shipping or related charges, at 21. For VAT registered customers in other EU countries (e.g. Northern Ireland / UK) or for VAT exempt companies or individuals in Ireland, we can process your order without VAT once your exemption status is confirmed.
  30. You may not use this website for any of the following:
    • For the purpose of fraud, or in connection with any criminal offence or any other type of unlawful activity
    • To publish, send, use or reuse any material that is illegal, abusive, indecent, offensive, defamatory, obscene or threatening; which infringes on copyright, trademark, confidence, privacy or any other right; or is otherwise damaging to third parties; or objectionable; or which consists of or contains software viruses, commercial solicitation, mass mailings or any spam or junk mail
    • To cause irritation, inconvenience or needless anxiety
  31. WITHOUT PREJUDICE TO THE STATUTORY RIGHTS AFFORDED TO THE PURCHASER, THE INFORMATION & MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY. IN PARTICULAR, Memotech Ltd. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
  32. PRICE AND AVAILABILITY INFORMATION MAY CHANGE WITHOUT NOTICE. PRODUCTS AND RELATED SERVICES PURCHASED ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING IN THESE CONDITIONS IS TO BE TAKEN TO RESTRICT OR EXCLUDE ANY RIGHTS WHICH THE LAW GRANTS TO PURCHASERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THE MANUFACTURERS. SUCH WARRANTIES SHALL NOT BE ENFORCEABLE AGAINST Memotech Ltd., BUT ONLY AGAINST THE COMPANY OR INDIVIDUAL GIVING THEM.
  33. This website is owned and operated by Memotech Ltd. (427337). All rights in the design of the website, text copy, graphics and any other content, interface and arrangements belong to Memotech Ltd..
  34. All rights are reserved save as set out below. You may copy electronically or print excerpts of this site for the purposes of placing an order, comparing products or other reasonable shopping activities. Any unreasonable use of this site, such as copying or reproducing for purposes other than those above, changing, distributing, or republishing is prohibited without written consent.
  35. All trademarks, service marks, and trading names are owned by Memotech Ltd. or other respective owners.
  36. The terms of use shall be governed by and construed completely in accordance with the laws of Ireland. You agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provisions of the terms of use is held by a court of competent jurisdiction to be contrary to law, then these provisions shall be construed, as closely as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.
  37. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with applicable Data Protection legislation.
  38. See our Privacy Policy for further information.
  39. Your Statutory Rights are not affected. This statement does not give you any additional legal duties or obligations, it simply highlights existing rights that consumers have when they deal with sellers.
  40. To the fullest extent permitted by applicable statute, under no circumstances, including but not limited to negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that may result from the use or the inability to use this Website, any changes to this Website, any material or information sent or received or not sent or received, or for any of the above-mentioned damages that result from the use or inability to use the products. In no circumstances shall our liability and that of our suppliers to you and/or to any third parties for any of the above exceed €100.
  41. We reserve the right to change the terms and conditions of use or policies regarding the use of this Website (including, in particular, those relating to pricing or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.
  42. We may terminate this website with or without cause at any time and effective immediately from that time. In addition, we, at our sole discretion, may terminate your user account for violation of the letter or spirit of these terms and conditions.

For payment by credit card, we only accept Visa and Mastercard. Bank
transfers will be accepted only for orders exceeding 1000 euros, except
in cases involving government bodies or charities.